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Recent events


We organise or attend hundreds of events every year, to educate our stakeholders about FOS and learn about their needs, and to contribute to policy discussions. Here is a sample of where we have been and what we have done between March and May.


  • General Insurance Open Forums (Sydney and Brisbane)

We hold regular Open Forums around the country to discuss our Determinations in general insurance disputes. The forums are run by our Manager, Dispute Resolution, Graham Warner and our Ombudsman – General Insurance, John Price. See the Upcoming Events article for details of upcoming forums.

  • Professional Indemnity Insurance Seminar (Brisbane)

The Brisbane seminar was run by Alison Maynard, our Ombudsman - Investments, Life Insurance & Superannuation. This seminar is for insurers and insurance brokers; it explains how we handle disputes about professional indemnity insurance. The same seminar is being run later in the year in Melbourne (31 October) and Sydney (1 November). Registration will open four to six weeks before the events. Check our Events Calendar for more information closer to the time.


  • Flood Insurance Information Session (Numurkah)

Following the flooding of Numurkah in early March, we held an information session for people whose homes, farms or businesses had been affected, to answer their questions about insurance claims and disputes.

  • Royal Easter Show (Sydney)

We had a stall on the two Seniors Days at the show, to raise awareness of FOS and answer questions about what we do.

Consumer representatives

  • Financial Counsellor Conferences (Melbourne and Palm Cove)

We gave presentations and had stalls at conferences held by the Financial Counsellors Association of Queensland and Financial Counselling Australia. Our aim was to help financial counsellors understand our dispute resolution process and to help us understand the needs and concerns of counsellors and their clients.

  • External Dispute Resolution (EDR) Forum (Melbourne)

This event, hosted by Financial Counselling Australia, gives financial counsellors and consumer advocates a chance to meet with staff from FOS and other EDR schemes. Several FOS staff gave presentations at the forum.

Government bodies and Ombudsmen schemes

  • Australian and New Zealand Ombudsman Association (ANZOA) 2012 Conference (Melbourne)

Several FOS people attended and/or gave presentations at this conference, at which Ombudsmen schemes analyse industry trends and share ideas on best practice in dispute resolution.

  • Consumer Law User Group Panel (Federal Magistrates Court, Melbourne)

FOS was included in a consultation panel looking at the changes in the consumer law regime. It examines how things are shaping up for stakeholders such as consumer advocacy groups and EDR schemes and the issues arising from the new processes and procedures.