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Case fees stay the same


We are pleased to inform you that for the new financial year we have kept our case fees at the January 2010 level. This is the third year we have maintained fees at the same level.

For more information regarding our case fees, financial services providers can log into Secure Services and download the Case Fees Guide from the Invoices section.

We would also like to inform you that as of 1 July 2012 we no longer charge a fee for cases closed as ‘OTR’ (Outside our Terms of Reference) at Acceptance. This applies to any cases closed on or after 1 July 2012.