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Recent events


We organise or attend hundreds of events every year, to educate our stakeholders about FOS and learn about their needs, and to contribute to policy discussions. Here is a sample of where we have been and what we have done in the past few months.

FOS National Conference

Our 2012 National Conference was held on 16-17 October at the Melbourne Convention Centre. The conference offered a unique opportunity to learn from, and share ideas with, a wide range of industry experts. Over the two days we examined the key trends and challenges in dispute resolution, with the aim of building positive customer experiences.

Feedback from attendees was very positive, and provided us with some fantastic ideas for our next conference.


  • Effective Management of Investment Disputes at FOS - Professional Indemnity Focus (Melbourne & Sydney)
    This seminar provided an opportunity for Professional Indemnity Insurer claims staff, underwriters and their legal advisors to meet with relevant senior managers at FOS. Attendees also had the chance to hear from a PI insurer and a PI insurance lawyer about efficient and effective handling of these disputes. The seminar offered insight into improved management of PI claims when the dispute is at FOS.


Chinese Delegation Visits

FOS hosted two visiting Chinese delegations in November. Both groups were interested to find out about our role and function, and our dispute handling processes.

  • The first group was hosted by Anna Mandoki, Manager of Financial Difficulty, and Alex White, Case Manager in Financial Difficulty. Anna and Alex presented to a group of over 20 representatives from the Xinjiang Regulation Authority of China Banking Regulatory Commission, and a number of city and rural Credit Cooperatives from places including Wusu, Korla, Fuhai, Hutubi, Fuyun, Shawan, Hejing and Qitai. The group had a particular interest in finding out about our experience with financial difficulty disputes.
  • The second group was hosted by Dion Newburn, Senior Case Manager in General Insurance. Dion presented to over 20 representatives from the Hainan Discipline Inspection Commission.