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Chief Ombudsman's Message

Welcome to the December 2010 edition of the Circular.


 The Circular is designed to support dispute resolution by:

• providing practical information, and

• explaining our approach on substantive issues.


We publicise our approach to different types of disputes to ensure all parties are aware of how we assess issues and how we approach resolution of disputes. Our focus is on resolution and we hope the information we provide will be used by members and their clients to resolve issues quickly and early.

The Circular includes dedicated sections to provide you with regular updates about systemic issues; terms of reference matters and our decision making.

In this issue of the Circular, we include guidance around:

• how we apply the monetary limit and compensation caps to claims
• how we assess fairness, and
• our approach to systemic issues 


As always, we welcome your feedback. Please let us know what issues you would like us to provide case studies and commentary about so disputes can be resolved fairly and efficiently.


Colin's Signature


Colin Neave

Chief Ombudsman