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FOS National Conference

On 2 and 3 June 2011, the Financial Ombudsman Service held its National Conference for Members at the Melbourne Convention and Exhibition Centre. The conference was attended by 284 delegates from our members and approximately 160 FOS staff. All the presentations and handouts from the conference are available on our website at

The conference received wide coverage in the media, including SBS News, Sunday Sunrise, 2GB (Ross Greenwood), 2UE Legal Matters, The Age Money section (cover story), Insurance News and Australian Broker.

We would like to thank all our members whose staff attended the conference. The conference was a wonderful opportunity for FOS staff and members to meet face to face and share ideas and concerns.

Thank you also to those members who responded to our conference feedback survey. We received very positive feedback, along with some great suggestions for improvements. Our National Conference is now becoming an annual event, and we have begun planning the 2012 conference.


External Dispute Resolution Forum

FOS also played a major role in organising the External Dispute Resolution Forum hosted by Financial Counselling Australia (FCA), the peak body for financial counsellors in Australia. The forum was held in Sydney on May 20. FOS provided several speakers for the forum. All the presentations from the forum can be found on the FCA’s website: