Financial counsellors have an important and trusted function in local communities across Australia. They play a key role in connecting vulnerable and disadvantaged members of the community to legal aid practitioners and alternative dispute resolution schemes, such as the Financial Ombudsman Service.
A recent submission by Financial Counselling Australia, the peak body for the financial counselling sector, highlights the special role its members play in supporting Australians in need of financial support. For us at FOS, a key aspect of the infrastructure underpinning financial sector dispute resolution is the ongoing availability and support of consumer advocates, particularly in the financial counselling sector. For more information please download the FCA Pre-Budget Submission Calls for Ongoing Funding for Financial Counselling.