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Contact details

Contact the Financial Ombudsman Service (FOS) Australia.


1800 367 287 (free call)

9am - 5pm AEST/AEDT weekdays


1300 56 55 62

9am - 5pm AEST/AEDT weekdays

International callers

+61 3 9613 7366
(charges apply)

9am - 5pm AEST/AEDT weekdays

Postal address

Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001


03 9613 6399



67 131 124 448


For all privacy enquiries, email:


For media enquiries only, call (03) 9613 7402 or email:


To order hardcopy publications:

To request information in an alternative format, please email:

Publications order form

Legal Documents and Statutory Notices
(not related to the exchange of information in a dispute)

Service of legal documents and statutory notices where FOS is a party or the Respondent should be marked for the attention of Company Secretary, Nicolas Crowhurst.

For more information, or to discuss, contact Nicolas Crowhurst on 03 8623 2005.

Please note, the above does not relate to the exchange of information in a dispute. If you have information relating to a current dispute, please email or contact your case manager.