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Natural Disasters Assistance
 
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If you have a dispute over a financial product or service, simply click the button below for details of how to lodge your dispute with the Financial Ombudsman Service. Our service is free to consumers.

» Financial Counsellor's Toolkit:

     1. Responsible Lending and Credit Cards

     2. Insurance Excesses

     3. Account Suitability

» Natural Disasters:

     1. Financial Difficulty   2. Flood & Storm Claims

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If English is not your first language we can arrange access to a free interpreter service. The interpreter can help you explain the details of your dispute and translate all related correspondence.
 

Interpreter Service
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» Natural Disaster Hotline & Information

» Our dispute handling process

» When FSPs must stop enforcement action

» Financial difficulty   » Helpful links   » FAQs