Operational Guidelines - Current Version

The Operational Guidelines to our Terms of Reference (TOR) are intended to:

• assist understanding of the TOR
• provide further detail on how we will resolve disputes.

To access our current Operational Guidelines click here:

Operational Guidelines as at 1 January 2012

To see the history of the amendments made to the Operational Guidelines since they were first published on 1 January 2010, click here.