List of Financial Ombudsman Service members

Financial Ombudsman Service "members" are financial services providers who have chosen us to be their ASIC-approved external dispute resolution scheme. If you are a consumer or small business and you have a problem with a financial product or service that you have been unable to resolve directly with your financial services provider, we may be able to assist if that business is a member of the Financial Ombudsman Service.

Getting started

The first step in resolving your dispute is to talk to your financial services provider’s internal dispute resolution area. You can check whether your financial services provider is a member of the Financial Ombudsman Service and find their internal dispute resolution contact details using the lookup facility below.

Need more help?

If you can’t find your financial services provider in the lookup facility, please contact us on 1300 78 08 08 and we will tell you whether your financial services provider is a member of the Financial Ombudsman Service. For more information on resolving disputes click here. If you are a financial services provider seeking information on how to join the Financial Ombudsman Service click here.

Can't find your life insurance company?

If your enquiry relates to a life insurance provider, it's possible the business name may have changed - use this list to lookup life insurance providers by their former names.