Accessing publications online
All publications are PDF documents and require Adobe Acrobat Reader to be installed on your computer. This program is free to download.
Annual Reports Archive
Welcome to our Annual Reports archive. Here you can browse Annual Reports for the dispute resolution schemes which merged to form the Financial Ombudsman Service in 2008/09.
Banking & Financial Services Ombudsman
Credit Union Dispute Resolution Centre
Financial Industry Complaints Service
Annual Review 2006 - Part 1: Introduction and Reports
Annual Review 2006 - Part 2: News and How FICS Helps
Annual Review 2006 - Part 3: Case Studies
Annual Review 2006 - Part 4: Statistics
Insurance Brokers Disputes Limited
IBDF Complaints Reports from 1996 until 2000 are only available in hard copy.
Insurance Ombudsman Service
General Insurance Reports prior to 2005 are only available in hard copy.