Fact Sheets

The Financial Ombudsman Service offers a range of fact sheets on a range of topics. Click on the relevant link below for the fact sheet you wish to access. All fact sheets are PDF documents and require Adobe Acrobat Reader to be installed on your computer. This program is free to download.

Our Dispute Resolution Process and Terms of Reference

A diagram and FAQs covering how our dispute resolution process works

PayPass and payWave cards

Information on MasterCard PayPass and Visa payWave credit and debit cards

Natural Disasters: Are You Experiencing Financial Difficulty?

Information for victims of natural disasters who are experiencing financial difficulty

Natural Disasters: Flood & Storm Insurance Claims

Detailed information for consumers about flood and storm damage claims

Financial Difficulty

A fact sheet for consumers who may be experiencing financial difficulty

Resolving Disputes about Financial Difficulty

This fact sheet sets out our approach to financial difficulty disputes

Managing Your Privacy

How FOS handles the information supplied by people who lodge disputes

Personal Information about Third Parties to Disputes

How FOS handles information about third parties to disputes

Breaking a Fixed Rate Loan

This fact sheet sets out our approach to disputes about break costs

Fixed Interest Investments

This fact sheet sets out our approach to fixed interest investments disputes

Navra Group Pty Ltd
Information for consumers who have a dispute with Navra Group Pty Ltd (in Liquidation)

Sonray Capital Markets Pty Ltd

Important information regarding Sonray Capital Markets Pty Ltd

Great Southern

Information if you have a dispute regarding Great Southern or one of its subsidiaries

Timbercorp

Information if you have a dispute regarding Timbercorp or one of its subsidiaries

Feedback About FOS

Information about how to send FOS a complaint, a compliment or a suggestion about our service