Fact Sheets

The Financial Ombudsman Service offers a range of fact sheets on a range of topics. Click on the relevant link below for the fact sheet you wish to access. All fact sheets are PDF documents and require Adobe Acrobat Reader to be installed on your computer. This program is free to download.

Financial Difficulty

A fact sheet for consumers who may be experiencing financial difficulty

Resolving Disputes about Financial Difficulty

This fact sheet sets out our approach to financial difficulty disputes

Breaking a Fixed Rate Loan

This fact sheet sets out our approach to disputes about break costs

Fixed Interest Investments

This fact sheet sets out our approach to fixed interest investments disputes

Sonray Capital Markets Pty Ltd

Important information regarding Sonray Capital Markets Pty Ltd

Great Southern

Information if you have a dispute regarding Great Southern or one of its subsidiaries

Timbercorp

Information if you have a dispute regarding Timbercorp or one of its subsidiaries