Resolving Disputes

If you have a problem with a financial service provider, it is important that you tell them first and give them the chance to resolve it using their own internal dispute resolution processes.

If you are not sure about how to do this or who to contact, you can call us on 1300 78 08 08 or email us at info@fo.org.au.

If you have already contacted your financial service provider and you are not happy with their response then go to How to Lodge a Dispute.