AFCA information for consumers
Information for consumers about the Australian Financial Complaints Authority (AFCA) and the transition process leading up to 1 November 2018.
The causes of financial difficulty can include sickness, natural disaster, unemployment or over commitment.
A list of organisations in Australia that provide information and assistance to the public.
Individuals and advocates
Helpful resources, including financial difficulty contacts, FAQs, tips from the Banking & Finance Ombudsman and more.
Outreach and engagement
FOS participates in a range of events across the country, often in collaboration with other dispute resolution schemes.
Help us to help you
An overview of standards we expect our staff to meet and how to work with us to resolve your dispute efficiently.
You can appoint an authorised agent to represent you when you lodge your dispute, or at a later date.
Fact sheets on a range of topics including how FOS resolve disputes, mistaken internet payments, breaking a fixed rate loan, and more.
Translated content about the Financial Ombudsman Service in Arabic, Chinese (Traditional & Simplified), Farsi, Greek, Hindi, Korean, Italian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese.
Brochures for individuals and consumer advocates, including 'How to resolve a dispute', 'A guide to conciliation conferences', and more.