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The Financial Ombudsman Service (FOS) will be replaced later this year by the Australian Financial Complaints Authority (AFCA).

As part of the transition process, management of the FOS scheme has been transferred to a new operating entity, Australian Financial Complaints Authority (AFCA Limited).

All existing FOS memberships have been transferred to AFCA, and AFCA is handling all new membership applications. The button below will redirect you to the AFCA website.

If you are a current member of the Credit & Investments Ombudsman (CIO), you will need to retain your current membership with CIO following the Memorandum of Understanding between AFCA and CIO.

Apply for AFCA membership