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31 October 2017
Financial services employees are often in the best, and sometimes the only position, to recognise financial elder abuse as it occurs, according to the Financial Ombudsman Service (FOS) Australia’s FOS Approach to financial elder abuse. Read more
05 October 2017
The Financial Ombudsman Service (FOS) Australia received record dispute numbers in 2016-17, according to new data published today. Read more
17 March 2016
The Financial Ombudsman Service (FOS) Australia today clarified its involvement in a dispute referred to on ABC 7.30. Read more
Tags:  disputes
01 June 2015
The Financial Ombudsman Service Australia (FOS) has been a longstanding proponent for a financial services compensation scheme of last resort, and has supported this approach various submissions to Government. We consider the lack of such a scheme is the missing element in current reform efforts to improve the financial advice and planning industries. Read more
06 May 2015
FOS Chief Ombudsman, Shane Tregillis, today welcomed ASIC’s announcement that it would develop guidance on general customer review and remediation programs in the financial advice industry. Read more
Tags:  asic, consumers, disputes
04 December 2014
The Financial Ombudsman Service has activated its Significant Event Response Plan following last week’s Brisbane storm and hail event and is ready to help resolve any related disputes. Read more