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Annual Review

Cover of the 2014-2015 FOS Annual Review.Our Annual Review provides a detailed analysis of FOS’s achievements over the financial year. It follows the reporting requirements set out in ASIC Regulatory Guide 139, and includes a comprehensive analysis of the disputes that came to FOS and the outcomes of those disputes.

2015-2016 Annual Review

FOS received 34,095 disputes and closed 32,871 disputes in 2015-2016. These figures reflect a 7% increase on the number of disputes received during 2014-2015 and a 5% decrease on the number of disputes closed in 2014-2015.

2015-2016 Comparative Tables

The comparative tables present dispute statistics about financial services providers that are members of FOS. We produce these tables annually in compliance with ASIC Regulatory Guide 139.

Only financial services providers that had five or more accepted disputes during 2015-2016 are listed in the tables. For each financial services provider listed, the tables show:

  • the likelihood of a dispute coming to FOS
  • the average stage of our process at which a dispute was closed
  • the outcomes achieved through our resolution process.

Publications
View the FOS Annual Review 2015-16
View the FOS Annual Review 2015-16 snapshot
View the Comparative Tables 2015-16

Other digital formats available
FOS Annual Review 2015-16 (PDF 5.5MB) (WORD 7.9MB)
FOS Annual Review 2015-16 snapshot (PDF 350KB) (WORD 852KB)