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Annual Review

Cover of the 2014-2015 FOS Annual Review.Our Annual Review provides a detailed analysis of FOS’s achievements over the financial year. It follows the reporting requirements set out in ASIC Regulatory Guide 139, and includes a comprehensive analysis of the disputes that came to FOS and the outcomes of those disputes.

2015-2016 Annual Review

FOS received 34,095 disputes and closed 32,871 disputes in 2015-2016. These figures reflect a 7% increase on the number of disputes received during 2014-2015 and a 5% decrease on the number of disputes closed in 2014-2015.

2015-2016 Comparative Tables

The 2015-2016 Comparative Tables will be published in October 2016.

Publications
View the FOS Annual Review 2015-16
View the FOS Annual Review 2015-16 snapshot

Other digital formats available
FOS Annual Review 2015-16 (PDF 5.5MB) (WORD 7.9MB)
FOS Annual Review 2015-16 snapshot (PDF 350KB) (WORD 852KB)