Skip to content

Annual Review

Cover of the 2014-2015 FOS Annual Review.Our Annual Review provides a detailed analysis of FOS’s achievements over the financial year. It follows the reporting requirements set out in ASIC Regulatory Guide 139, and includes a comprehensive analysis of the disputes that came to FOS and the outcomes of those disputes.

2014-2015 Annual Review

FOS received 31,895 disputes and closed 34,714 disputes in 2014-2015. These figures reflect a 1% increase on the number of disputes received during 2013-2014 and a 4% increase on the number of disputes closed in 2013-2014.

2014-2015 Comparative Tables

The comparative tables present dispute statistics about financial services providers that are members of FOS. We produce these tables annually in compliance with ASIC Regulatory Guide 139.

Only financial services providers that had five or more accepted disputes during 2013-2014 are listed in the tables. For each financial services provider listed, the tables show:

  • the likelihood of a dispute coming to FOS
  • the average stage of our process at which a dispute was closed
  • the outcomes achieved through our resolution process.

More information
View the 2014-2015 Annual Review
View the 2014-2015 Annual Review Snapshot
2014-2015 Annual Review (PDF 5.7MB) (WORD 5.5MB)
2014-2015 Annual Review snapshot (PDF 1.2MB)
2014-2015 Comparative Tables
Watch the Year in Review video