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Upcoming events


We organise or attend hundreds of events every year. Over the next few months we will be in Darwin, Adelaide and Perth running various sessions for our members and financial counsellors/community lawyers and money management workers.

You can always keep up-to-date with our events by visiting


FOS Forum – Darwin

On Thursday 1 August we will be running a free seminar in Darwin to help financial counsellors, community lawyers, money management workers and consumer advocates assist people who have complaints with businesses that provide financial services. These complaints may include banks, insurers, financial planners, mortgage brokers and others.

In 2011-2012 we resolved just over 36,000 disputes from Australian consumers, and out of these disputes 8,659 related to financial difficulty. Financial counsellors and community lawyers supported many of these consumers to lodge their complaint with FOS.


When: Thursday 1 August 2013 10.00am - 4.00pm (catering included)
Where: Travelodge Mirambeena Resort, Darwin
To register: Register before 26 July by clicking here


General Insurance Open Forums – Adelaide & Perth

We host a series of open forums every year that bring together people involved in the general insurance industry to discuss FOS Determinations and share insights. The forums are always well-attended, and members enjoy the opportunity to submit topics and individual FOS Determinations for discussion. They also enjoy the opportunity to ask questions of the FOS Panel on the day. Due to the popularity of our half-day forums, registration before 9 August is a must.

When and where: Adelaide – 20 August/Perth – 21 August
To register: register for Adelaide forum | register for Perth forum


Internal Dispute Resolution (IDR) Workshops

FOS, in conjunction with Nina Harding Mediation Services, is running a training program designed to provide customer-facing staff with enhanced skills for managing complaints. The last workshops for the year will be held in Perth during August.


When: Wednesday 21 and Thursday 22 August 2013
Where: Mantra on Hay – 201 Hay Street, Perth
To register:

register for day 1 | register for day 2 | register for both days


To read more about the workshops, please read the article Best practice dispute resolution from the last edition of the Circular, visit, or click here