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Issue 19 - November 2014

National Conference 2014

 

FOS’s bi-annual National Conference took place over Wednesday 29 and Thursday 30 October 2014.

The themes underpinning the keynote speeches, panel discussion and breakout sessions were the future of the consumer and the industry, and building consumer confidence and trust in the financial system.

Our welcome dinner was attended by 370 guests and provided an excellent opportunity for some pre-Conference networking. Almost 500 people went to the main Conference, which was divided into a mix of plenary and breakout sessions.

Clare Gleghorn and Andrew Collett from Edelman PR shared their insights on building trust in Australia’s financial services industry and how the industry was measuring up against the 16 attributes they have identified as building trust. They also looked ahead to the 2015 trust barometer and discussed research on the difference between how the financial services perceived itself, compared with the public perception.

Futurist and trendspotter, Tim Longhurst, kept the crowd entertained with his humorous and thought-provoking exploration of how consumer behaviours and expectations are changing and how this will shape the way we provide products and services.

An industry panel and Q&A revolving around what the future consumer meant to each of the panel members provided the audience with a diverse range of opinions, all of which were well articulated.

Over 30 speakers covered a broad spectrum of topics in the breakout sessions, which were extremely well attended. Each breakout session was designed to allow FOS to share its knowledge, provide practical advice and inspiring ideas to encourage best practice in dispute resolution.

Thank you to all who attended and took part in our National Conference this year.

Key presentations from the conference are available online here.

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