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Issue 20 - January 2015

Upcoming events

 

We host a number of events every year including forums, workshops and webinars to discuss decisions, provide insights and communicate our approach to disputes.

This year, our events will also be a platform to update our members on FOS's Dispute Process Reform (DPR) initiative and a number of key projects FOS will implement in 2015.

Over the coming months we will continue to explain the changes that we are making to our dispute process through various channels and how they will impact on our stakeholders.

Please visit our online events calendar regularly, where you can always keep up to date with our latest events and register your interest.

Over the next few months you may be interested in:

Member Forums

We will be in Melbourne, Sydney and Brisbane running various sessions for our members. We will discuss and share insights into decisions we have made, and provide more information on our new streamlined dispute process which takes full effect on 1 July 2015.

During the forum registration process, members will have the opportunity to submit determinations and topics for discussion to ensure the agenda is relevant.

At the forums we will also discuss:

  • Fast Track – fast tracking decisions for simpler low value disputes
  • Financial Difficulty – ensuring more timely outcomes for those in financial difficulty
  • Terms of Reference – our amended terms of reference and operational guidelines.

 

General Insurance Forum – Melbourne, Sydney and Brisbane 

Where and when:   Melbourne – 19 March 2015

To register:  To register for our Melbourne GI Forum, and record your submissions for agenda items click here before 10 March 2015

Where and when:   Sydney – 16 April 2015

To register:  To register for our Sydney GI Forum, and record your submissions for agenda items click here before 7 April.

Where and when:   Brisbane - 8 May 2015

To register:  To register for our Brisbane GI Forum, and record your submissions for agenda items click here before 28 April.

 

Investments Forum – Melbourne and Sydney

Where and when:   Melbourne – 24 March 2015

To register:  To register for our Melbourne Investments Forum, and record your submissions for agenda items click here before 12 March.

Where and when:   Sydney – 17 April 2015

To register:  To register for our Sydney Investments Forum, and record your submissions for agenda items click here before 7 April.

 

Life Insurance Forum – Melbourne and Sydney

Where and when:   Melbourne – 24 March 2015

To register:  To register for our Melbourne Life Insurance Forum, and record your submissions for agenda items click here before 12 March.

Where and when:   Sydney – 17 April 2015

To register:  To register for our Sydney Life Insurance Forum, and record your submissions for agenda items click here before 7 April.

 

Banking and Finance Forum – Melbourne and Sydney

Where and when:   Melbourne – 25 February 2015

To register:  To register for our Melbourne Banking and Finance Forum, and record your submissions for agenda items click here before 15 February.

Where and when:   Sydney – 28 April 2015

To register:  To register for our Sydney Banking and Finance Forum, and record your submissions for agenda items click here before 18 April.

 

Professional Indemnity Insurance Seminars – Sydney and Melbourne

These seminars provide the opportunity for Professional Indemnity Insurer claims staff, underwriters, their legal advisors and others to hear from FOS about efficient and effective handling of disputes at FOS.

To register your interest for these seminars, click here.

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